Exchanges & Returns

Thanks for shopping at DanceBoxNZ! If you are not entirely satisfied with your purchase, we're here to help.

 

Exchanges (if applicable)

We will only replace items if they are defective or damaged. If you need to exchange an item, send us an email at hello@danceboxnz.com, or through our Contact Us page, and include your order details. If you have purchased the incorrect size, please email us at hello@danceboxnz.com, and these will be assessed on a case by case basis.

 

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must contact us before returning an item. Due to hygiene reasons the following items are unable to be returned/exchanged: tights/stockings, briefs/underwear.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. The time taken to receive the credit back is dependent on your card issuer or payment provider's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you require us to send you a return courier ticket, the cost of the courier will be deducted from your refund amount. 

Due to the cost of shipping internationally, if you are based in Australia and wanting to swap an item or change your mind, you will need to pay for shipping of any additional items sent to you.

 

Contact Us

If you have any questions on how to return your item to us, contact us. 

 

For our Refund policy, please click here.